A review of recent network-based service outages and issues. In this episode: Human error takes down university data center, Mother nature knocks out NaviSite San Jose data center, and Microsoft‘s cloud is “hiccupping.”
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Backfire – Overheating downs University Data Center:
“The 15-minute malfunction caused the necessary shut-down of ‘the University’s financial, research and student online services,’ according to a statement issued by the Provider Desk. An accidental switch of one of two glycol pumps — which serve to cool the Data Center — from manual to automatic during an equipment replacement resulted in overheating. Consequently, the equipment shut down, according to the statement.”
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Misfire – Storms KO NaviSite San Jose Data Center:
“A NaviSite data center in Silicon Valley was without power for an hour this morning after severe storms knocked out the facility’s utility power from PG&E. NaviSite’s San Jose data center lost utility power from PG&E at 4:45 a.m. Pacific time, and backup power systems failed to operate as designed.”
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Misfire - Microsoft’s cloud is hiccupping. Has anyone even noticed?:
“It appears that the team was busy yesterday dealing with at least one service outages and several instances of ‘planned maintenance,’ before the issue was resolved, essentially leaving customers with intermittent access. There were issues on Tuesday, as well… Looking closer at the logs, it appears there was also an outage this morning, for about 75 minutes, and there’s more planned maintenance for today. And, the logs also show that Microsoft’s Online Services team was pretty busy with access to Exchange Online also going down several times during the Week of CES, too… Aside from all of the chatter that’s sure to emerge about the reliability of the cloud, I can’t help but wonder what this says about the what kind of customer base Microsoft has. After all, its cloud experiences a major outage – and I only call it major because of the size of the credit the company is proactively issuing – and that news flies under the radar? If this had been a Google Apps outage, you can rest assured that it would have been blown up across the blogosphere.”
